Customer Support: The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP

A recent customer wrote to support concerning a known potential issue with Microsoft Windows's Windows Installer program. He was encountering the following error message when attempting to install our software:

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP"

Luckily we were able to refer him to a document on Microsoft's Website for resolving this issue. Here are the relevant links:

• For windows 2000, please refer to this Microsoft support to fix the problem.
• For windows XP, please refer to this Microsoft support to fix the problem.